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Things to know about your stay

Check in / Check out

You are welcome to access your room as of 14:00. Should you be arriving after 17:00, please let us know beforehand. Please vacate your room by 10:30 on the departure day. You are welcome to access our EICH Spa free of charge on your arrival day as of 11:00 and 16:00 on your departure day. We ask you to please return towels and bathrobes to the reception after use.

 

Dogs

Please understand that dogs are not allowed at our hotel.

 

Children

The following rates apply to children staying in their parents’ room. The precondition is that at least 2 adults have booked the children’s room. In the case of children staying in a room by themselves the standard room rate is charged. All children’s prices are per night and include the breakfast buffet (dinner excluded).

 

Child 0 - 2 years old € 20

Child 3 - 8 years old € 40

Child 9 - 14 years old € 60

 

For a crib with towel and pillow we charge € 15.00 per day. You are welcome to bring your own travel cot along at no extra charge.

 

Late check out

If availability allows, you are welcome to keep your room until 17:00 on the departure day. We will charge 50% of the booked room rate (stay with breakfast) per person. Please state your preference with your reservation or at arrival.

 

Trip cancellation insurance

Circumstances may always arise that disrupt a trip. If you would like to sign a

cancellation insurance in due time, we recommend the European Travel Insurance.

Carefree booking for 5% of your trip price.

 

Cancellation terms and conditions

Should you cancel your reservation without travel insurance, the following cancellation terms and conditions apply:

if cancelled 20 – 11 days prior to arrival, 20% of the booking price are charged

if cancelled 10 – 7 days prior to arrival, 40% of the booking price are charged

if cancelled 06 – 4 days prior to arrival, 60% of the booking price are charged

if cancelled 3 or fewer day prior to arrival, 90% of the booking price are charged

For no shows, 100 % of the booking price are charged

 

Cancellation due to Corona Virus?

Because our hotel cannot accommodate groups larger than 85 persons, there is no requirement for spatial separation restrictions. A trip to Austria at this time is not hazardous. The nation is not categorized as a region at risk. There are no restrictions on local public interaction. Measures to protect the population are not currently initiated because they are considered unnecessary. All national borders can be crossed without problems.


A cancellation that is free of charge due to the corona virus is not possible at this time because there is currently no travel restriction or warning. The cancellation conditions that were confirmed upon booking remain applicable. Please contact us if the situation changes.


As a goodwill gesture, we will in any case offer 25% of the cancellation fee as a voucher for a future reservation within 12 months of the cancellation date. After paying the cancellation fee you will receive a voucher for the amount if you contact us directly prior to the cancellation.


Should your arrival not be possible due to personal illness, then please check with any travel insurance that you might have (included with many credit cards) as to whether it will cover the cancellation fee, we will provide you with an invoice for the cancellation fee.

 

Sundays are days of rest

(except during season B and public holidays)

We would like to inform guests staying in our hotel on a Sunday that our restaurant is closed on Sundays after 14:00 and the hotel and Eich Spa are closed after 19:00. There are dining options in the area. Half-board guests receive a EUR 10.00 deduction for the dinner menu on Sundays. Thank you for understanding the importance of our family day. Our reception staff is available on Sundays until 17:00. Please inform us of late arrivals in advance.

 

Extra bed

Spacious, comfortable sleeper sofas are available in certain rooms as an

additional bed. Guests over the age of 15 who stay

on an extra bed receive a 30% discount.

Overnight stay with breakfast only

 

Late check out

Gerne können Sie Ihr Zimmer am Abreisetag bis 17:00 Uhr, je nach Verfügbarkeit, behalten. Verrechnet werden 50 % vom gebuchten Zimmerpreis ÜF pro Person. Bitte bei Reservierung oder bei Anreise bekannt geben.

 

Covid Storno Schutz Kostenfrei:

Alle bestehenden Urlaubsbuchungen sowie Buchungen die verschoben oder neu reserviert werden

haben automatisch einen Eichingerbauer CV19 Stornoschutz, das heisst: 

Sie können bis 3 Tage vor Anreise kostenfrei, bei folgenden Gründen, stornieren oder auch ihren Urlaub ohne Aufpreis verschieben.

  • Erkrankung an Corona oder als K1 Person mit Bescheid
  • Regionaler Corona Gebietssperre
  • Grenzschließungen

 

Stornobedingungen ohne Corona:

Bei Absage der Reservierung ohne Reiseversicherung gelten folgende Stornobedingungen:

14 – 07 Tage vor der Anreise..................................40 % des Buchungswertes

06 – 04 Tage vor der Anreise................................60 % des Buchungswertes

ab 03 Tage vor der Anreise.................................... 90 % des Buchungswertes

No Show oder frühzeitige Abreise............... 100 % des Buchungswertes

 

 

 

Sonntag Ruhetag

(ausgenommen Silvesterwoche | 16.07. bis 12.09.2021 | Feiertage):

Alle Gäste die über einen Sonntag in unserem Haus verweilen, dürfen wir informieren, dass unser Restaurant sonntags ab 14.00 Uhr und das Hotel sowie das EICH SPA ab 19.00 Uhr geschlossen ist. Es besteht die Möglichkeit in der Umgebung Abend zu essen.

HP-Gästen werden € 20,00 für das Abendmenü am Sonntag abgezogen. (Abzug nur bei tatsächlich geschlossenem Restaurant.)

Wir danken für Ihr Verständnis für unseren Familientag.

Unsere Rezeption ist Sonntags bis 17.00 Uhr für Sie da, eine spätere Anreise ist nach Bekanntgabe gerne möglich.

 

Zusatzbett

Als zusätzliche Schlafgelegenheiten stehen Ihnen in manchen Zimmern großzügige, gemütliche Ausziehcouchen zur Verfügung.

Wir gewähren einen Preisnachlass von 30 % pro Person und Nacht auf den Listenpreis, für Personen ab 15 Jahren, die im Zusatzbett schlafen.

Diese Regel gilt nicht bei Pauschalen, hier wird der angegebene Preis pro Person verrechnet.