Things to know about your stay

Check in / Check out

You are welcome to access your room as of 14:00. Should you be arriving after 17:00, please let us know beforehand. Please vacate your room by 10:30 on the departure day. You are welcome to access our EICH Spa free of charge on your arrival day as of 11:00 and 16:00 on your departure day. We ask you to please return towels and bathrobes to the reception after use.

Dogs

Please understand that dogs are not allowed at our hotel.

Children

The following rates apply to children staying in their parents’ room. The precondition is that at least 2 adults have booked the children’s room. In the case of children staying in a room by themselves the standard room rate is charged. All children’s prices are per night and include the breakfast buffet (dinner excluded).

Child 0 - 2 years old € 20

Child 3 - 8 years old € 40

Child 9 - 14 years old € 60

For a crib with towel and pillow we charge € 15.00 per day. You are welcome to bring your own travel cot along at no extra charge.

Late check out

If availability allows, you are welcome to keep your room until 17:00 on the departure day. We will charge 50% of the booked room rate (stay with breakfast) per person. Please state your preference with your reservation or at arrival.

Trip cancellation insurance

Circumstances may always arise that disrupt a trip. If you would like to sign a

cancellation insurance in due time, we recommend the European Travel Insurance.

Carefree booking for 5% of your trip price.

Cancellation terms and conditions

Should you cancel your reservation without travel insurance, the following cancellation terms and conditions apply:

if cancelled 20 – 11 days prior to arrival, 20% of the booking price are charged

if cancelled 10 – 7 days prior to arrival, 40% of the booking price are charged

if cancelled 06 – 4 days prior to arrival, 60% of the booking price are charged

if cancelled 3 or fewer day prior to arrival, 90% of the booking price are charged

For no shows, 100 % of the booking price are charged

Cancellation due to Corona Virus?

Because our hotel cannot accommodate groups larger than 85 persons, there is no requirement for spatial separation restrictions. A trip to Austria at this time is not hazardous. The nation is not categorized as a region at risk. There are no restrictions on local public interaction. Measures to protect the population are not currently initiated because they are considered unnecessary. All national borders can be crossed without problems.

A cancellation that is free of charge due to the corona virus is not possible at this time because there is currently no travel restriction or warning. The cancellation conditions that were confirmed upon booking remain applicable. Please contact us if the situation changes.

As a goodwill gesture, we will in any case offer 25% of the cancellation fee as a voucher for a future reservation within 12 months of the cancellation date. After paying the cancellation fee you will receive a voucher for the amount if you contact us directly prior to the cancellation.

Should your arrival not be possible due to personal illness, then please check with any travel insurance that you might have (included with many credit cards) as to whether it will cover the cancellation fee, we will provide you with an invoice for the cancellation fee.

Sundays are days of rest

(except during season B and public holidays)

We would like to inform guests staying in our hotel on a Sunday that our restaurant is closed on Sundays after 14:00 and the hotel and Eich Spa are closed after 19:00. There are dining options in the area. Half-board guests receive a EUR 10.00 deduction for the dinner menu on Sundays. Thank you for understanding the importance of our family day. Our reception staff is available on Sundays until 17:00. Please inform us of late arrivals in advance.

Extra bed

Spacious, comfortable sleeper sofas are available in certain rooms as an

additional bed. Guests over the age of 15 who stay

on an extra bed receive a 30% discount.

Overnight stay with breakfast only